FAQ Second Version
Can I return any product ?
Yes you can, But the condition of the product will affect the refund. for instance if you use a half of the perfume then you will not receive any refund on this. But if there is a quality issue we will give you a complete refund. We will not take the items back if it is more than 7 days.
Do i have to pay for the return Fee?
Yes you do. you have to take care of the return cost also handling fees. this may vary according to the product. If you are returning an item more than Rs.500 or more must be returned in priority shipping.
How Quickly Will I Receive My Purchases?
galleria.lk process and dispatch orders as quickly as possible, with a range of delivery options available at the checkout. Depending upon your location and the time of your order being placed, you can receive your order as soon as the next working day!
How Do I Place an Order?
The quickest and easiest way to order is via the website using either your credit/debit card details. If you have any queries or questions, please feel free to email us using firstname.lastname@example.org
Are the products that you sell real?
All our products are completely genuine. We do not sell any counterfeit or fake products. We sell the same name brand designer products you will find in all the big retail department stores except not at the big retail prices.
Do I Need an Account to Place an Order?
No, you can log in as a guest, but just to make you aware by creating an account with us it allows you to save and amend delivery addresses, check the status of your order, review order history and in the unlikely hood you need to return anything to us.
You can request this through your account.
Obviously, we would always recommend creating an account. With galleria.lk account, you can:
– Save and amend a delivery address
– Check the status of your order
– Review your Order History
– Request a return (in the very unlikely scenario that you’re not completely satisfied…!)
Nevertheless, you can still check out as a ‘Guest’ without logging in if you wish.